Monthly Archives: June 2010

Enterprise 2.0 and Social CRM Converge towards the Collaborative Enterprise

At the Enterprise 2.0 Conference in Milan where Esteban Kolsky and I presented the “The New Era of Customer Engagement with Social CRM“, I spoke with Emanuele Quintarelli of Open Knowledge who organized the event – and he did a very good job I might add!.  During our conversation Emanuele made the remark that Social [...] Continue reading

Posted in Collaboration, enterprise 2.0, Social CRM | Comments Off