Monthly Archives: October 2010

Service Agility thru Adaptive Case Management

Who hasn’t been there? After waiting 20 minutes on hold with Customer Service, then 15 mins for explaining your problem, the Contact Center Agent says she is really sorry, but can’t do anything about resolving  it because something first has to be done by some other department, or it the system won’t let her do [...] Continue reading

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#Fail – Joining the HMV Pure Loyalty Card Programme as an International Traveller

I was at the London Heathrow Terminal 4 last Friday evening, waiting for my plaine back to Paris. So to kill the time, I did what most people do – wander around the shops, looking for interesting things to buy and bargain. I ended up in th… Continue reading

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#Fail – Joining the HMV Pure Loyalty Card Programme as an International Traveller

I was at the London Heathrow Terminal 4 last Friday evening, waiting for my plaine back to Paris. So to kill the time, I did what most people do – wander around the shops, looking for interesting things to buy and bargain. I ended up in th… Continue reading

Posted in Uncategorized | Comments Off

#Fail – Joining the HMV Pure Loyalty Card Programme as an International Traveller

I was at the London Heathrow Terminal 4 last Friday evening, waiting for my plaine back to Paris. So to kill the time, I did what most people do – wander around the shops, looking for interesting things to buy and bargain. I ended up in th… Continue reading

Posted in Uncategorized | Comments Off

#Fail – Joining the HMV Pure Loyalty Card Programme as an International Traveller

I was at the London Heathrow Terminal 4 last Friday evening, waiting for my plaine back to Paris. So to kill the time, I did what most people do – wander around the shops, looking for interesting things to buy and bargain. I ended up in th… Continue reading

Posted in Uncategorized | Comments Off