Monthly Archives: December 2010
Customer Insights, Collaboration, and Cloud in 2011
It’s that time of the year again, when we look back to the past and try to project what will happen in the future. Although I do not consider myself to be an analyst, I do have some ideas I’d like to share concerning my areas of interest. The year 2010 has seen a rapid [...]
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Posted in acm, cloud, enterprise 2.0, Social CRM
Tagged behavioural data, Collaboration, community platform, Customer, customer insights, customer service reps, Enterprise, rapid adoption
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