Monthly Archives: July 2011

Customer Support and Customer Capabilities

When it comes to providing customer support, service is in general provided at the lowest common denominator level regardless of whether the customer is a Rocket Scientist or a Poodle Walker. Segmentation and service differentiation based on customer capabilities could potentially help your organisation reach resolution faster and improve the customer experience at the same [...] Continue reading

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Customer Support and Customer Capabilities

When it comes to providing customer support, service is in general provided at the lowest common denominator level regardless of whether the customer is a Rocket Scientist or a Poodle Walker. Segmentation and service differentiation based on customer capabilities could potentially help your organisation reach resolution faster and improve the customer experience at the same […]

The post Customer Support and Customer Capabilities appeared first on Social CRM Ideas by Mark Tamis.

Continue reading

Posted in Uncategorized | Comments Off

Customer Support and Customer Capabilities

When it comes to providing customer support, service is in general provided at the lowest common denominator level regardless of whether the customer is a Rocket Scientist or a Poodle Walker. Segmentation and service differentiation based on customer capabilities could potentially help your organisation reach resolution faster and improve the customer experience at the same […]

The post Customer Support and Customer Capabilities appeared first on Social CRM Ideas by Mark Tamis.

Continue reading

Posted in Uncategorized | Comments Off

Customer Support and Customer Capabilities

When it comes to providing customer support, service is in general provided at the lowest common denominator level regardless of whether the customer is a Rocket Scientist or a Poodle Walker. Segmentation and service differentiation based on customer capabilities could potentially help your organisation reach resolution faster and improve the customer experience at the same […]

The post Customer Support and Customer Capabilities appeared first on Social CRM Ideas by Mark Tamis.

Continue reading

Posted in Uncategorized | Comments Off

Customer Support and Customer Capabilities

When it comes to providing customer support, service is in general provided at the lowest common denominator level regardless of whether the customer is a Rocket Scientist or a Poodle Walker. Segmentation and service differentiation based on customer capabilities could potentially help your organisation reach resolution faster and improve the customer experience at the same […]

The post Customer Support and Customer Capabilities appeared first on Social CRM Ideas by Mark Tamis.

Continue reading

Posted in Uncategorized | Comments Off