Category Archives: customer experience

Go With The Customer Flow

An interesting statistic caught my attention about customer interaction through  Social Media; these interactions represent only 1% of company-customer interactions, and are expected to grow to 4% in five year’s time in France (Les Echos). In other words, 99% of interaction take place outside of Social Media! This to me leads to a very fundamental [...] Continue reading

Posted in customer experience, customer journey, Social CRM, touchpoints TouchFlows, Traditional CRM Interaction | Leave a comment

Go With The Customer Flow

An interesting statistic caught my attention about customer interaction through  Social Media; these interactions represent only 1% of company-customer interactions, and are expected to grow to 4% in five year’s time in France (Les Echos). In other words, 99% of interaction take place outside of Social Media! This to me leads to a very fundamental [...] Continue reading

Posted in customer experience, customer journey, Social CRM, touchpoints TouchFlows, Traditional CRM Interaction | Leave a comment

Go With The Customer Flow

An interesting statistic caught my attention about customer interaction through  Social Media; these interactions represent only 1% of company-customer interactions, and are expected to grow to 4% in five year’s time in France (Les Echos). In other words, 99% of interaction take place outside of Social Media! This to me leads to a very fundamental [...] Continue reading

Posted in customer experience, customer journey, Social CRM, touchpoints TouchFlows, Traditional CRM Interaction | Leave a comment

Go With The Customer Flow

An interesting statistic caught my attention about customer interaction through  Social Media; these interactions represent only 1% of company-customer interactions, and are expected to grow to 4% in five year’s time in France (Les Echos). In other words, 99% of interaction take place outside of Social Media! This to me leads to a very fundamental [...] Continue reading

Posted in customer experience, customer journey, Social CRM, touchpoints TouchFlows, Traditional CRM Interaction | Leave a comment

Go With The Customer Flow

An interesting statistic caught my attention about customer interaction through  Social Media; these interactions represent only 1% of company-customer interactions, and are expected to grow to 4% in five year’s time in France (Les Echos). In other words, 99% of interaction take place outside of Social Media! This to me leads to a very fundamental [...] Continue reading

Posted in customer experience, customer journey, Social CRM, touchpoints TouchFlows, Traditional CRM Interaction | Leave a comment