The Broken Data Promise: How CRM failed and why businesses need it more than ever
Broken Data Smart Data Collective
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Social CRM 2011 presentation on May 6 in London, UK
The Future of Social CRM
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Enterprise 2.0 Conference, June 2010 in Milan
Enterprise 2.0 Conference Milano June 2010
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Enterprise 2.0: Le Livre Blanc
Entreprise 2.0 : Le livre blanc
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