Tag Archives: efficiences
Service Agility thru Adaptive Case Management
Who hasn’t been there? After waiting 20 minutes on hold with Customer Service, then 15 mins for explaining your problem, the Contact Center Agent says she is really sorry, but can’t do anything about resolving it because something first has to be done by some other department, or it the system won’t let her do [...]
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Posted in Collaboration, enterprise 2.0, Social CRM, Workflow / BPM
Tagged bpm business process management, business process management, Customer, decision trees, efficiences, process, repeatable processes, work
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