Tag Archives: paul greenberg

Announcing CRM Idol – Your Company up on the Billboard!

Imagine yourself as a rookie baseball player, being called up to bat in the NY Yankees stadium. The crowd is in extasy, all wanting to see whether you can hit that homerun and win the game. Or that you have been selected as a contestant in a television show, to show off your talent to [...] Continue reading

Posted in Uncategorized | Tagged , , , , , , , | Comments Off

Customer Experience as a Competitive Differentiator

I’m currently reading through Paul Greenberg’s book CRM at the Speed of Light, 4th edition and I keep running into snippets and soundbites that make me think. Below is one of them that I tweeted out.
“it is the experience that binds the … Continue reading

Posted in Uncategorized | Tagged , , , , , , , | Comments Off