Tag Archives: product
Building a Customer Experience that Creates Value for Customers… And for Companies.
Today I am honoured to host a guest post by Dr. Graham Hill, Partner, Optima Partners and Associate, DesignThinkers. Take it away Graham! Too many customer experiences (CEx) are created just for the benefit of companies. Customer are either a target or an afterthought. Many customer experience practitioners don’t see the 900lb Gorilla in the [...]
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Tagged cognitive bias, Customer, customer experiences, Experience, intone, product, service queue, touchpoints
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Trending Customer Behaviours
Whilst looking at what SAS is doing in the social with their new social analysis product, I was thinking of what we are actually trying to achieve and what we really want to know. We can do great brand monitoring using products such as Radi… Continue reading
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Tagged behaviours, brand image, Customer, defection, product, radian, SAS, would make sense
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